Grievance Redressal Process
The Client’s queries / complaints may arise due to lack of understanding, or a deficiency of service experienced by the clients. The deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
Clients can seek clarification to their query and can write to us at [email protected] incase of any query/grievance.
Alternatively, Clients can also write to the Principal Officer at [email protected] if the Investor does not receive any response within 15 business days of writing to us. In case of any delay beyond 15 days in resolving your grievance as received above, We shall communicate the same to you.
If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator – The Securities and Exchange Board of India (SEBI). In case, you are not satisfied with our response, you can lodge your grievances with SEBI at website for SEBI Complaints Redress System (SCORES) http://scores.gov.in or you may also write to any of the offices of SEBI.